If you have any questions about our policies, we warmly welcome you to call or email us before you place your order.
Methods of Payment:
Gilly's Garden accepts PayPal and these credit cards: Visa, Mastercard, American Express and Discover. We also accept Money Orders and Cashiers Checks drawn on U.S. banks. International money orders cannot be accepted.
Order Changes or Cancellations:
If you need to change or cancel your order, please contact us immediately. We'll do our best to accomodate your request. Orders cannot be changed/cancelled once it has been packaged/shipped.
Payments made though PayPal may occasionally take a few days to clear. Orders will be shipped when PayPal confirms that your payment has cleared. Orders of $150.00 or more paid for via PayPal must be shipped to an address that you have setup through PayPal as being a CONFIRMED PayPal address. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal's confirmation procedures may change, so if you have questions, please contact PayPal.
Sometimes a product is available at the time you place your order but then becomes out-of-stock by the time your order is received. In these rare instances, a Customer Care Representative will notify you of the out-of-stock item and make arrangements with you to either refund the item cost or arrange to ship the item to you once available.
We will email you if we discover a payment problem when we process your order. Please be sure to add firstname.lastname@example.org to your address book. If we aren't able to reach you within 14 days, we may need to cancel your order.